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Payment Issue

1. Can I get a refund after buying a pack?


    Game of Thrones Winter is Coming's packs cannot be refunded once purchased. If you have extenuating circumstances regarding your pack purchase, please contact customer service immediately.


2. I did not receive a pack I purchased. What should I do?


    There are various causes for this type of problem, e.g. connection issues, delayed payment platform data etc. If you encounter this type of problem, please try the following solutions:

    1. Wait for a little while.

    2. Clear your game process and restart the game.

    3. Contact customer service to confirm the pack's purchase status.


3. My Black Diamonds are displaying incorrectly. What should I do?


    1. Clear your game process and restart the game.

    2. Contact customer service.


4. The pack I want to buy is unavailable. What should I do?


    The update time for packs is refreshed in hours. You can closely follow the Shop's daily status. There will come a day when your favorite appears in the Shop. Not only that, but you can also buy discounted packs right when they first become available!